If you are using Internet Explorer, try using a different browser if possible. Microsoft has stopped updating Internet Explorer and you will likely see more problems on various websites when you continue using the browser.
Microsoft Edge is Microsoft's replacement for Internet Explorer and the most similar experience to their old browser. If you can, try downloading Microsoft Edge (or a different recommended browser like Chrome or Firefox) and see if your issue persists on this website.
You are still free to submit this form, however, if you are only able to use Internet Explorer to access our website, we cannot guarantee a fix for your issue.