Mr. Kapoor is the CEO of TouchSource, which is the leader in digital directories, wayfinding, and informational digital experiences.   Ajay has been leading TouchSource and its focus on providing meaningful tenant and patient experiences throughout buildings, campuses, and healthcare facilities.  TouchSource is now the preferred digital partner for many of the top commercial real estate, healthcare, and retail brands across North American

Previously, Ajay was the Vice President of Global Customer Experience accountable for the worldwide customer experience at Imagine Communications.  In this role, he led the end-to-end customer support experience including first line support, advanced resolution, support offers, and customer service revenue.  Imagine Communications is a global leader in media and entertainment technology counting Disney, Comcast/NBC, CBS, Discovery, and other marquee brands as our customers.

Ajay spent 16 years at Avaya Communications and was a senior executive running Professional Services, Consulting, Customer Support, and other growing businesses.  He has had an extensive career in technology and has held leadership roles in Professional Services, Customer Advocacy, Client Service Management, and R&D.  Ajay is a graduate of the University of Texas with a BS in Computer Science and a BA in Philosophy.    He is based in Denver, Colorado with his wife and daughter and can be found on the weekends on a trail with his boots, bikes, or skis.

Career Highlights:

• Jan 2017 – Present: CEO of fast growing technology company
• Jan 2014 – Present: Transforming service organization for the software/cloud industry while increasing NPS and revenue across professional services and support services
• Jan 2013 – Dec 2013: Built PS strategy for $360M business, launched new offers to drive cloud and client mobility, and led the design, consulting, and architecture teams
• Jan 2011- Jan 2013: VP of Customer Service and High Touch Services with > $100M budget, 2200 staff, and support accountability for nearly $1B in support revenue.
• Jan 2009 – Jan 2011: Managing Director:  Led startup consulting practice designed to identify tangible business results from adoption and integration of products into clients’ business processes.
• Sept 2006 – Jan 2009: Managing Director/GM: Led $40M professional services business with P&L accountability and leadership of global engineering team.
• June 2005 – Sept 2006: Customer Advocacy Director: Pioneered the role of Customer Advocacy and CAP reporting to the CEO; inclusive of a 6 month European client advocacy assignment
• 1998 – 2005: R&D Leader:   Led and launched IP Telephony product introduction processes and methods for initial entry into the IP Telephony and VoIP markets