Coan Payton Payne September 2025

EDUCATION

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Eastern Michigan University – Ypsilanti, MI 1998-2003

Bachelor of Science in Physical Education
PROFESSIONAL EXPERIENCE

Cornerstone Apartment Services, Inc. – Denver, CO
2005-Present

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Chief Executive Officer
• Oversee operations – Correspond with all employees, implement and maintain structure and procedures.
• Business development – Meet with potential and current clients to align goals and progression for satisfaction for all involved.
• Customer service – Corresponding with clients, staff, residents, and vendors in a professional and friendly manner.
• Process and procedures – Create, implement, and maintain employees to be efficient, impactful, effective, well organized, etc.
• Company culture – Promote and maintain by getting to know each person, having a positive outlook daily, and creating a fun, creative, hardworking, respectful, and open environment.
• Being a leader by providing guidance or advice to staff when needed.
• Understanding goals and creating budgets by working hand in hand with clients.
• Work within the Company structure while having the ability to think on your feet and adapt to all types of situations.
Cornerstone Apartment Services, Inc. – Denver, CO
2005-2022

Chief Operating Officer
• Oversee business operations took Cornerstone from 300 units to 4,500 units
Grand Lake Lodge – Grand Lake, CO
2003-2005

Front Desk Manager
• Oversaw daily bookings and group events
LICENSES & CERTIFICATIONS

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Colorado Apartment Association – Denver, CO

Board Member

2024-Present

Kaplan Professional School – Denver, CO
Associate Real Estate Broker, Commercial Real Estate 2012-Present

Charlie Hogan
charlie@cornerstoneapartments.com • 303-345-8240
Education

Eastern Michigan University – Ypsilanti, MI 1998-2003
Bachelor of Science in Physical Education
Professional Experience

Cornerstone Apartment Services, Inc. – Denver, CO

2022-Present

Chief Executive Officer
• Implemented new company-wide procedures that increased operational efficiency by 15%, resulting in a 20% decrease in response time to client requests.
• Corresponded with employees, clients, residents, and vendors to ensure positive, professional, and effective communication.
• Created and maintained business development strategies, resulting in securing three major new client accounts in 2023.
• Designed and oversaw programs to foster a positive, creative, and respectful workplace, improving employee retention by 12%.
• Guided staff through market fluctuations by adapting business strategies, maintaining profitability during challenging economic periods.
• Collaborated with clients to understand organizational goals, creating and monitoring annual budgets up to $20M.
• Promoted a culture of adaptability by encouraging staff to respond proactively to evolving industry demands.

Cornerstone Apartment Services, Inc. – Denver, CO

2005-2022

Chief Operating Officer
• Oversaw business operations, leading growth from 300 units to 4,500 units—a 1,400% increase in managed properties over 17 years.
• Directed a team of over 75 employees, prioritizing training and process optimization to enhance service delivery.
• Standardized operational procedures, reducing costs by 8% while improving tenant satisfaction.
• Initiated partnerships with local vendors, streamlining supply chain management and reducing procurement time by 25%.
• Facilitated cross-departmental collaboration for large-scale property acquisitions, ensuring seamless integration and minimal disruption.

Grand Lake Lodge – Grand Lake, CO

2003-2005

Front Desk Manager
• Oversaw daily bookings and group events, increasing group reservations by 18%.
• Trained and supervised front desk staff, improving guest satisfaction ratings from 87% to 94% during tenure.
LICENSES & CERTIFICATIONS

Board Member

Colorado Apartment Association
DMCAR- Denver Commercial Association of Realtors
2024-Present

Kaplan Professional School – Denver, CO
Associate Real Estate Broker, Commercial Real Estate

2012-Present

2024-Present

Charlie Hogan
[charlie@cornerstoneapartments.com](mailto:charlie@cornerstoneapartments.com) • 303-345-8240
Education

Eastern Michigan University – Ypsilanti, MI

1998-2003

Bachelor of Science in Physical Education
Professional Experience

Cornerstone Apartment Services, Inc. – Denver, CO

2022-Present

Chief Executive Officer
• Implemented company-wide procedures, increasing operational efficiency by 15% and reducing response times to client requests by 20%.
• Secure all business development and ownership partnerships.
• Developed and led employee programs that fostered a positive, creative, and respectful workplace, resulting in a 12% improvement in employee retention.
• Guided the company through market fluctuations by adapting business strategies, maintaining profitability and client satisfaction during challenging economic periods.
• Collaborated with clients to understand organizational goals and managed annual budgets up to $20M, aligning financial strategy with business objectives.
• Promoted a culture of adaptability, empowering staff to respond proactively to evolving industry demands and client needs.
• Corresponded with employees, clients, residents, and vendors to ensure professional, positive, and effective communication.

Cornerstone Apartment Services, Inc. –Denver, CO

2005-2022

Chief Operating Officer
• Oversaw all business operations, leading growth from 300 units to 4,500 units—a 1,400% increase in managed properties over 17 years.
• Directed and developed a team of over 75 employees, prioritizing training and process optimization to enhance service delivery and organizational capacity.
• Standardized operational procedures, reducing costs by 8% and improving tenant satisfaction scores.
• Initiated and negotiated partnerships with local vendors, streamlining supply chain management and reducing procurement time by 25%.
• Facilitated cross-departmental collaboration for large-scale property acquisitions, ensuring seamless integration and minimal disruption to operations.

Grand Lake Lodge – Grand Lake, CO

2003-2005

Front Desk Manager
• Overseeing daily bookings and group events
• Hiring of seasonal staff